Zoe Kolenovsky
The Dallas Morning News
July 7, 2026 - 1:03 pm
Customers person little than a period to record a assertion for a stock of Amazon’s historical $2.5 cardinal settlement.
The Seattle-based online retailer settled past twelvemonth with the Federal Trade Commission implicit claims that it tricked customers into signing up for its Prime rank and made it hard to unenroll from the plan. The effect was $1 cardinal that Amazon indispensable wage successful civilian penalties — the largest specified good successful the agency’s past — connected apical of different $1.5 cardinal to beryllium doled retired to eligible customers.
Most eligible customers should person received an automatic refund from Amazon successful November oregon December 2025. But affected customers who haven’t received theirs tin inactive record a claim. Here’s what you request to know.
How bash I cognize if I’m eligible?
Customers indispensable conscionable 3 requirements to beryllium eligible for a outgo from the colony fund.
The archetypal is simple: You indispensable beryllium an Amazon Prime lawsuit successful the United States. But you indispensable person besides either signed up for the Prime subscription done a “challenged enrollment flow” oregon tried and failed to cancel your rank betwixt June 23, 2019, and June 23, 2025.
The “challenged enrollment flow” refers to sign-up pathways that the authorities determined deceptive oregon confusing — places similar the shipping enactment leafage oregon single-page checkout.
You besides indispensable person utilized astatine astir 10 Amazon Prime Benefits successful immoderate 12-month play during which you were enrolled. Those see the escaped shipping and faster transportation rates the programme is celebrated for, arsenic good arsenic different Amazon products offered to Prime subscribers for escaped specified arsenic Prime Video, Prime Music and Kindle Books.
You are not eligible to record a assertion if you already received an automatic refund from Amazon.
When is the deadline to record a claim?
Customers tin taxable claims until July 27.
How bash I bash that?
Visit the colony website to record a assertion online.
You volition beryllium asked to either taxable your assertion ID and PIN fig that you received with a colony announcement via email oregon mail, oregon to alternatively participate the idiosyncratic accusation associated with your Amazon account, including an email code oregon telephone number.
When — and however overmuch — volition I get paid?
Amazon expects to nonstop payments for approved claims by September 2026. Amazon has 30 days to reappraisal each claim.
Refunds volition beryllium sent via check, PayPal oregon Venmo.
Customers tin person up to $51 for rank fees paid during the colony timeline. The refund represents rank fees up to that amount, minus immoderate refunds oregon credits already issued, according to the colony website.
Customers tin interaction Amazon astatine adminSubscriptionMembershipSettlement.com with questions astir the settlement.
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