Natalie's lad Kouper died of respiratory complications successful July 2019 successful a Moses handbasket successful the household surviving room, erstwhile helium was conscionable 24 hours old.
He had been discharged from Nottingham City Hospital astir 14 hours aft helium was born.
The family's trauma was worsened erstwhile the missive arrived, without warning, successful February 2020.
"The missive itself work 'dear Doctor', truthful it wasn't really written to me," Natalie said.
"There was a afloat itemised database of Kouper's death, including however overmuch it outgo for the incubation tubes, the outgo of sending an ambulance and an aerial ambulance.
"The past point connected the database was that it outgo the NHS £57 for a caregiver to travel and archer maine that my lad was dead.
"On the disc was each his post-mortem images wherever helium was enactment upon a mortuary slab. It's thing I never, ever imagined having to see. That's the past happening I saw of him."
Natalie recalled calling the fig connected the missive aft she opened it.
"Within astir an hr of maine contacting them, idiosyncratic was astatine my doorway from the infirmary asking for the paperwork back. I refused to springiness it to them," she said.
"They past wrote to me, and said that if I refused to nonstop it back, they'd contented tribunal proceedings due to the fact that I was withholding accusation that was rightfully theirs."
Natalie said she refused to manus implicit the documents, and inactive has them. NUH was asked astir this incident, but the spot did not straight respond.
When Natalie aboriginal raised the lawsuit with the caller NUH main enforcement Anthony May successful 2022, helium told the household that aft an investigation, the missive was sent arsenic portion of her taxable entree petition (SAR) - a ceremonial close nether information extortion laws that allows you to inquire an organisation if they are utilizing oregon storing your idiosyncratic information.
Ockenden's reappraisal squad besides investigated what happened, and said the documents were sent to Natalie successful effect to her SAR.
A missive to the Needhams said "the disclosure of these items was wholly unacceptable successful each way".
"The sending of specified graphic images and fiscal accusation to a grieving household who person already been done a precise traumatic acquisition is incomprehensible," it concluded.
But Natalie said she did not judge the missive came arsenic portion of her SAR, and added she was inactive searching for answers.
"Somebody has done that. You don't benignant up a missive with someone's code connected it, code it to the spot and nonstop it. I consciousness similar it was done connected purpose," she said.
In response, Tracy Pilcher, NUH main nurse, said: "I would similar to apologise to Natalie Needham and her household for the mistakes we made successful handling her taxable entree petition (SAR).
"Following this incident, a thorough probe was conducted into the images that were shared with Natalie aft she received her SAR, which identified areas wherever our prime assurance processes fell abbreviated of the standards we expect.
"Actions person been taken to fortify these processes and trim the hazard of specified an incidental happening again."
English (US)·