Primark's new 'supermarket tactic' to woo customers in online price war

Sincity Press Staff 1 hour ago 6 min read 2
Sincity Press Brief

Competition from ultra-cheap Chinese retailers and the cost of living crisis could be putting some people off shopping at the store, analysts say.

Shoppers, not successful  focus, locomotion  past   a Primark store   successful  LondonImage source, Mike Kemp/In Pictures via Getty Images

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Primark said connected Monday it would trim ​prices by up to 29% ‌across hundreds of items

"Primark isn't arsenic inexpensive immoderate more."

It is thing I support proceeding shoppers accidental erstwhile I inquire them whether they store astatine the fast-fashion giant.

"It's decidedly got much expensive," says 19-year-old pupil Eshal Malik arsenic she browses the jewellery astatine Primark with a friend.

But that mightiness beryllium astir to change. Primark said connected Monday that it was lowering prices connected hundreds of covering items, including jeans, jumpers and socks.

"It's the benignant of header you'd expect from M&S oregon Next," says retail expert Natalie Berg, explaining that terms cuts similar this from specified a low-cost retailer are surprising.

"You don't privation to articulation a contention to the bottom," she says. "But erstwhile Shein is selling dresses for £3, you've got to respond, right?"

Primark, which has much than 190 UK stores, has been experiencing a driblet successful like-for-like sales, a cardinal measurement successful the retail industry.

The announcement of terms cuts comes up of genitor institution Associated British Foods' program to rotation disconnected the concern onto the London banal marketplace adjacent year.

The level of contention among manner retailers has "evolved dramatically" implicit the past fewer years, and Chinese online marketplaces Shein and Temu are present competing for Primark's customers, says Berg.

But determination is besides contention from different online retailers similar TikTok Shop and Vinted, she says.

By slashing prices connected immoderate halfway items, Primark is apt hoping to woo shoppers with low-cost staples, successful the aforesaid mode that supermarkets pull customers with inexpensive beverage and bananas, Berg says.

Clothing rails filled with beige and mustard trench coats successful  the foreground of a covering  shop. A ample  promotional motion   supra  the show  shows a cropped trench overgarment  priced astatine  £20, reduced from £24, with the substance   “ICONIC VALUE”. Additional covering  racks widen  crossed  the store  floor, including tops and jackets, with reddish  merchantability  signs showing “50% off”. A mannequin stands adjacent   the backmost  of the store, and overhead ceiling lights illuminate the retail space.

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Primark says these caller little prices are present to stay

When Tasneem Jafar wants to bargain caller clothes, the archetypal spot she looks is Primark.

The 32-year-old from Salford has been buying astatine the manner retailer since she was 16, picking up jeans, T-shirts and quality products.

But for the past fewer years, Tasneem has besides been buying apparel from Temu.

Roughly each six weeks, she orders 3 oregon 4 caller pieces of covering from the retailer, she says.

For pupil Eshal, portion of the crushed Primark feels much costly is due to the fact that she knows however debased prices are astatine Shein. She says she buys going-out tops for little than £10.

A Shein advert, showing a pistillate   successful  a sequin bikini apical  and glasses, is displayed connected  a autobus  structure  arsenic  radical   locomotion  down   a engaged  precocious   streetImage source, Mike Kemp/In Pictures via Getty Images

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Shein operates chiefly online but occasional short-term pop-up shops look connected High Streets

Temu and Shein person been capable to undercut accepted retailers similar Primark due to the fact that they bash not wage for carnal locations, astir of their packages are exempt from import duties – though this exemption is acceptable to extremity successful October 2028, external - and they person an businesslike operating exemplary that leaves them with small unsold stock, says Berg.

Currently debased Shein prices are seen arsenic the caller baseline, Berg says. And they are luring successful younger shoppers.

According to Mintel probe from July 2025, 32% of women aged 16-34 who bargain apparel online said they had shopped astatine Shein during the erstwhile year.

Low prices, abundant discount codes and seemingly endless pages of products each provender into its attraction.

Primark, successful contrast, has a click and cod work but does not connection delivery.

Some shoppers deliberation amended worth for wealth tin beryllium recovered elsewhere connected the High Street.

Isobel Guffick, 30, from Staffordshire, feels Sainsbury's Tu scope has greater prime apparel for akin prices. It is "really bully for basics", she says.

To prevention money, she besides buys apparel secondhand wherever possible, from foundation shops, car footwear income and sites similar Vinted.

She visits foundation shops each week and loves the "treasure hunt" consciousness of uncovering a bargain.

Isobel Guffick, a blonde pistillate   successful  a pink, achromatic  and yellowish  cardigan, sits successful  a chamber  and smiles astatine  the camera with her hands successful  the airImage source, Isobel Guffick

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Isobel Guffick bought this pinkish cardigan astatine Sainsbury's and says the store is simply a High Street gem

As good arsenic lowering prices, Primark says it is making improvements to the quality, acceptable and benignant of clothes.

The cost-of-living situation is besides affecting however overmuch radical walk connected clothes, says Mintel expert Bridget McCusker.

About a 3rd of covering shoppers accidental they person bought apparel little often compared with the erstwhile 12 months, according to a Mintel survey.

Shoppers are much focused connected getting worth from their purchases, specified arsenic reasoning astir outgo per wear, McCusker says. In Primark's latest trading update, it referred to a "challenging user environment".

Three mannequins wearing long-sleeved pyjama sets basal   successful  the foreground of a lingerie section. One mannequin wears a airy  bluish  acceptable   with teddy carnivore  prints, 1  wears a plain pinkish  set, and 1  wears a achromatic  acceptable   with illustrated quality  prints. Price tags connected  the pyjamas amusement   £13. Between the mannequins, a promotional motion   advertises a “Supersoft Boyfriend Pyjama Set” reduced from £17 to £13. An illuminated “Lingerie” motion   hangs above, with shelves and covering  displays disposable   successful  the background.

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Primark claims astir 85% of its products are £10 oregon less

Getting a mates of pounds disconnected a jumper oregon a brace of jeans mightiness not look similar a batch to a customer, but for a store with choky margins similar Primark, however mightiness this impact the business?

"Our concern exemplary and absorption connected buying astatine standard and keeping costs debased helps america to connection the prices we do, but we don't compromise connected prime oregon morals to bash that," a Primark spokesperson told BBC News.

In its latest yearly report, it said that astir 85% of its products are £10 oregon less.

Crucially, the caller little prices bash not screen everything Primark sells. McCusker describes the terms reductions arsenic a selling workout designed to bring successful much shoppers - and says that adjacent if they are drawn successful by the little prices of jeans oregon jumpers, they'll astir apt extremity up putting different items successful their basket, too.

"Primark is known for that impulse nature," she explains.

One large contented for immoderate manner retailers is having large piles of leftover banal that has to beryllium discounted heavy truthful they tin displacement it. Primark volition beryllium expecting that the terms changes "will assistance them displacement stock, meaning they don't person to discount excessively overmuch immoderate further," says AJ Bell expert Russ Mould.

Ultimately analysts deliberation Primark's caller pricing is successful effect to a highly competitory retail environment.

"When it comes to staying applicable to customers today, you person to connection worth for money," Berg says.

"Especially if you are meant to beryllium the worth manner retailer successful the UK, you person to present connected that promise."