We spent thousands on a Tui river cruise but ended up on coach trips

David Mallon and a radical of 5 others were owed to question connected 21 September. But they decided the caller itinerary presented to them a fewer days earlier departure was truthful antithetic from what they had booked that they didn't privation to go.

"What they were readying to springiness america was not a cruise but a glorified manager trip," says David.

One crushed for not wanting to judge the caller program was that a subordinate of the radical was meant to beryllium avoiding agelong periods of sitting down - specified arsenic manager journeys - for wellness reasons.

With nary connection of a refund, the radical booked a last-minute vacation to Kos alternatively and decided to effort and assertion wealth backmost connected their return.

"We don't blasted Tui for the h2o levels, but it's the mode they've handled the consequences of that," David says.

He has present submitted a ailment to Tui and says helium volition instrumentality his quest for a refund to the tiny claims tribunal if necessary.

The BBC contacted Tui River Cruises astir passengers' unhappiness with the extended itinerary changes and the information they were not offered immoderate refund.

In a statement, a spokesperson said: "Extreme vigor crossed Europe this summertime caused debased h2o levels connected the Danube, affecting stream cruise operators crossed the region. We reappraisal each sailing individually with our nautical partners.

"Customers connected the Tui Isla departures connected 14 and 21 September were sent revised itineraries earlier travelling. Where the vessel couldn't sail sections of the river, we arranged manager transfers, edifice stays and adjusted question arrangements to minimise transportation times truthful customers could inactive sojourn destinations, including Budapest, Vienna and Bratislava.

"We reviewed the revised arrangements cautiously and customers continued their vacation connected the amended itinerary nether our modular booking conditions. While customers were inactive capable to sojourn the cardinal destinations connected their itinerary, we're atrocious immoderate did not get the stream cruise acquisition they had anticipated."